Q: It is normal or not if the rod of luggage is shaking?
A: Conwood was the first company to use the Aluminum alloy rod in its luggage design, which is smoother and more durable. Yes, If it is too tight, it is not good, there is space needed for the suitcase’s rod, because the rod needs to be able to pull back and forth. Considering the seasonal impact of thermal expansion and contraction, a little space between the rod and suitcase is good for friction decreasing.
Q: If the luggage is so light, it is durable or not?
A: Absolutely. To design lighter luggage is the current main trend in the luggage industry, fortunately Conwood is taking the lead in this as we invest heavily in R&D.
We use high quality materials, which makes the luggage lighter and at the same time also more durable.
For example: We use PC material for the body and Aluminum alloy for the rod, as we explained before, the weight of PC is lighter, stronger, more flexible and durable.
Q: Why there is no zipper puller for the inner lining of the luggage?
A: It is specially designed in order to protect the luggage’s body structure. Only when maintenance is needed, the inner side zipper needs to be opened. So this zip doesn’t’ have a zipper puller, it is just to avoid the zipper to be opened at random.
Q: Why there is no key for TSA customs lock? What are the advantages of lower customs lock?
A: The TSA lock is only for Customs inspections, they use a special key to open the suitcase.
The lower customs lock design is better for privacy and safety. Embedded is better.
Q: Why does it mean when people say: `the suitcase’s wheels are lubricated and mute`?
A: Conwood uses imported mute wheels. There is a special lubrication groove in the wheels, lubricants continuously flow out to let the wheels smoothly roll. Even after long time using, the wheels can be smooth and mute. We have a patent on this technology.