Life-time warranty

  • All the purchased Conwood products enjoy a life-time warranty privilege for manufacturing defects.
  • All the trolley cases enjoy a three-year warranty service for manufacturing defects, backpacks have a one-year warranty service for manufacturing defects.
  • Our exceptional after-sale service makes you able to travel in peace.

Rapid response

  • For all your inquiries, please contact our comprehensive customer service channel. You will receive immediate response and we do our best to solve emergencies as fast as possible.
  • Online Aid
  • Hotline: 400-886-5188
  • Official wechat: conwood_cn
  • Official Weibo:

All Process Tracking

  • As our Conwood valued customer, you can enjoy a professional customer service customized to your personal file, Which includes:
  • One-to-one contact with our customer service representative
  • Special discounts
  • Exclusive information push services

Service Hotline